Elevator Consulting AI Helps Thuan Anh Hit 20% Conversion Rate
Thuan Anh Elevator partnered with Easy AI to deploy an elevator consulting AI assistant, automating 71% of conversations and achieving a 20% conversion rate.
The elevator industry requires absolute precision regarding technical specifications, component part numbers, and product models. However, slow response times from sales teams during technical consultations cause businesses to lose high-value prospects. To resolve this bottleneck, Thuan Anh Elevator collaborated with Easy AI to apply elevator consulting AI—a solution that automates 71% of customer conversations and achieves conversion rates up to 20%.
1. Customers Demand Instant Answers, Enterprises Must Be Available Across Every Touchpoint
The B2B buyer journey is shifting heavily toward digital platforms. McKinsey's 2024 B2B Pulse Report, surveying nearly 4,000 decision-makers, reveals that B2B buyers now interact with an average of up to 10 distinct channels throughout their purchasing journey. This reality creates a mandatory requirement: B2B enterprises must remain constantly ready to provide accurate, instant information across all digital touchpoints while ensuring seamless handoffs to Sales and Technical teams whenever prospects require in-depth consultation.
As an enterprise boasting a diverse product portfolio and extensive project execution experience, Thuan Anh Elevator Joint Stock Company faced the challenge of building a responsive touchpoint capable of delivering accurate product advice and connecting buyers with specialists the moment complex requirements arise.
2. Thuan Anh Elevator Consulting AI Solution: Automated Advisory and Intent Discovery
To address technical consulting challenges and optimize customer conversions, Easy AI deployed an elevator consulting AI solution for Thuan Anh. The virtual AI assistant connects directly with industry knowledge repositories and proprietary enterprise product databases to automatically receive, process, and classify customer needs within live conversations.
2.1 Deep Industry Knowledge Base Retrieval
The AI provides accurate product consultations and maintains uniform response quality across all digital touchpoints by integrating directly with industry databases, product catalogues, and technical specification systems provided by Thuan Anh.
2.2 Elevator Component Part Lookup & Need-Based Product Recommendations
The AI automatically uncovers buyer requirements to identify exact products customers seek. Based on project scale and specific structural attributes (townhouses, apartment buildings, industrial workshops), the AI proactively recommends suitable product categories.
2.3 CDP AI Customer Data Capture and Personalized Consultations
Interaction logs, intent history, and customer order records are unified on a single platform. This consolidated data feeds continuously as input into the AI chatbot, enabling natural conversational flows that execute cross-selling and up-selling strategies effectively.
2.4 AI Purchase Opportunity Detection & Precise Representative Routing
AI analyzes conversational context to evaluate buyer intent and engagement levels. When complex technical queries or clear buying signals emerge, the system captures contact information and routes the conversation alongside historical logs to sales specialists for takeover.
2.5 Post-Consultation Feedback Analytics & Measurement
Customer satisfaction scores are collected automatically right after each interaction session. This data enables continuous service quality tracking while delivering real-time operational insights for Easy AI to refine and optimize knowledge bases continuously.
3. Results
Following implementation, Thuan Anh Elevator Consulting AI recorded significant operational milestones across technical consultations and lead acquisition:
73% of conversations processed by AI: AI automatically handled the majority of incoming chats, relieving consulting staff from basic lookup and repetitive queries so they could focus resources on cases demanding deep technical expertise.
92.5% satisfaction or neutral feedback rate: Most buyers maintained positive feedback post-consultation, proving the AI's capability to fulfill initial information requests while sustaining stable interactive experiences.
Achieved a 20% conversion rate: Initial AI-driven consultations registered a 20% conversion rate, demonstrating direct potential to contribute directly to top-line revenue growth.
4. Easy AI: Technology Platform for Revenue Growth
Results from Thuan Anh Elevator highlight how AI effectiveness stems from addressing real operational problems and operating smoothly within enterprise workflows. This capability represents the core focus of Easy AI when partnering with businesses through Revenue AI OS deployments.
Easy AI offers proprietary core technology and field implementation experience built specifically for enterprise growth:
“Made in Vietnam” Core Technology: In-house AI engineers research and develop core algorithms designed specifically to fit the Vietnamese language, data ecosystems, and localized business environments.
Large-Scale Operational Capacity: The platform processes millions of customer interactions monthly while maintaining speed, stability, and high scalability requirements.
Trusted by Leading Brands: Easy AI has successfully deployed AI solutions for major enterprise clients and institutions, including Mobile World (The Gioi Di Dong), Dien May XANH, University Medical Center Ho Chi Minh City, Rang Dong, and more.
>>> Contact Easy AI right here to receive solution consultations and a suitable deployment roadmap!
Easy AI focuses on solving specific operational problems using AI—spanning consulting and sales to customer care and data utilization. Each solution is built to generate measurable results while scaling flexibly according to growth demands.